FAQ

You can make your payment by using any of the following methods when you place your order online: IDEAL, ALL Major credit and debit cards. Payment will be taken at the time you place the order.

There is a standard EU home delivery charge of €4.99. However, this may differ to certain destinations, and this will be specified at the point of sale.

In most circumstances, it is not possible to amend or cancel your order once confirmed and payment has been taken. However, if you do spot a problem with the order please contact Customer Services for advice as soon as possible and they will be on hand to assist. If your order has already been despatched, you will need to follow our Returns Policy which is included with your order.

You will not be able to place an order for out-of-stock items; however, you can click on the product you want to purchase and register your interest via email through the Notify Me feature. You will then be emailed when the product, in the size you require, becomes available again.

Firstly, check your Junk folder and if your Order Confirmation is not there please contact
Customer Services to check your email address spelling or to re-send a copy of your order details.

We have a detailed Size Guide for all our garment types which you can see on each item page when selecting the size you require.

Orders made via our website are delivered within 5-10 working days(unless specified differently). Please note that during peak periods, due to increased volumes, lead times may be extended beyond 10 working days. This will be reflected on your order confirmation. 

We aim to refund any returned non-personalised or faulty garments (whether personalised or non-personalised) within 10 working days from receipt of the returned garment. We will contact you via e-mail to confirm that the refund has been processed. If you require a replacement item, please order direct from our website.

If you have received any incorrect item(s) or have an item missing from your order, please contact Customer Services who will check and re-order a replacement on your behalf. Please return the incorrect garment by following the Returns Policy included with your delivery.

1. For items returned from Outside Europe you will be required to pay postage, however if the garments are faulty, we will refund the postage cost based on the local rates charged by the Post Office provider for your country.
2. Please complete the Returns Form and include it in the package with your items and return to the following address:
   
   Fresh Orange Brands & Logistics
   Maaiveldweg 12
   2661 CX Bergschenhoek
   The Netherlands

3. Remember to ask for a valid Proof of Postage at the Post Office as this may be required if your parcel is mislaid during delivery.
4. If you have purchased garments through a European based school that offer a central collection point and wish to return an item, please place this in the original packaging (along with the returns paperwork displaying your name, address and order number) and take along to the relevant organisation to drop off. The school or club will then forward your return package to Fresh Orange Brands on your behalf. Please allow 21 days for any refund to be processed.
5. If you wish to order an alternative garment or size, please re-order through your school or club site via your web account. Please note orders placed for European based schools and clubs are eligible for free delivery if sent to the school or club central collection point.

To download a returns form please click here